What’s the purpose for small amount of trail product manufacturing before go KICKSTARTER?
It helps to debug some preliminary problem, test the product features in a mass scale, discover and eliminate any potential threat for latter stage mass production. Thus, backers can get an innovative product yet relatively mature in production process.
Last updated: August 21, 2019 08:13
Why we prefer to collect shipping fee after the campaign?
In doing so we can help backers avoid to pay extra fee or commission to third party, and since each backer’s mailing cost is different and sometimes the discrepancy is very huge among different regions, it would be much fair to collect the shipping fee based on each individual address.
Last updated: August 21, 2019 08:13
Why we pick DHL as our designated courier partner?
It’s because we’ve cooperated beforehand, although they charge higher ,they’re way more reliable, can provide tracking number faster, and remember battery charger is regarded as dangerous goods and need further custom procedure, therefore, a good courier company is very important.
Last updated: August 21, 2019 08:14
Can I buy the product stand if it can't reach the stretch goal ?
1) If reached the goal, will free for all backers, but additional shipping fee is needed, approximately 200 g. 2) If not reached the goal, backers can buy this stand while filling address information via the email we send out to backers after campaign finished. The cost for the stand is around US$7.
Last updated: August 30, 2019 01:26
Can AirAlly charging Airpods without the top cap?
Yes it can. The cap is simply for protection and aesthetic reason.
Last updated: August 30, 2019 02:41
Where is AirAlly’s on/off button and the indication light?
The button is right below the wireless charging pad, it’s a touch sensitive button. The indicator has 5 LED light: The first 3 show quantity of electric current, the fourth LED will flash in red when abnormal condition detected. The fifth LED will flash slowly when in wireless charging.
Last updated: August 30, 2019 02:41
Can AirAlly top cap has a hinge to connect with the main body?
This is the most ideal way to contain Airpods, isn’t it? However, for an extreme minimal body shape design, we cannot crack this out, and finally decided that, the existing version is so far the best balance between form and function.
Last updated: August 30, 2019 02:41
Current Estimated Shipping Date: December 2019
Last Updated At: 10/10/19What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.